Refund policy
30-Day Return Window
At Metagames.toys, we want you to be completely satisfied with your purchase. That's why we offer a 30-day return policy from the date of delivery for most items.
Eligibility
Most items sold by Metagames.toys are eligible for returns within 30 days of receipt. However, please note that certain items, such as personalized products or items explicitly marked as non-returnable, may not be eligible for returns.
Return Conditions
To qualify for a return, the item must be in the following condition:
- New and Unused: The item should be in brand-new, unused, and undamaged condition.
- Original Packaging: All original packaging, tags, labels, and accessories must be included.
- Proof of Purchase: A proof of purchase, such as an order number or receipt, is required.
Return Process
To initiate a return, please follow these steps:
- Contact us via email at [contact@metagames.toys] with your order number and the reason for the return.
- Our customer support team will provide you with instructions and, if applicable, a prepaid return shipping label.
- Carefully package the item in its original packaging and ship it back to us.
Exchanges
Exchanges are possible if the item is unopened. Please follow the return process as outlined above, and specify in your email that you are requesting an exchange. Once we receive your returned item, we will process the exchange for you.
Return Shipping
Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective product. If we are responsible for the return, we will provide a prepaid return shipping label.
Refund Method
Refunds will be issued using the same payment method used for the purchase. Please allow several business days for the refund to be processed and credited to your account.
Contact Us
If you have any questions or need assistance with your return, please contact our customer support team at [contact@metagames.toys].
Policy Changes
Metagames.toys reserves the right to update or modify this return policy at any time. Please check our website for the most up-to-date information regarding returns.